Invest in Your Future with Jan-Pro
With Tax Day looming around the corner, this year why not invest in yourself? According to recent statistics released by the IRS, almost 40 million tax refunds worth nearly $125 billion had been issued as of Feb. 20, 2016. Are you one of those 40 million that will be getting a return this year? How will you spend your tax windfall, on a shopping spree? a vacation? or buy a new car? All of these things are nice and may be well deserved as a fruit of your hard work. But this year why not consider investing in yourself instead of paying the car dealer or cruise line?
Making an investment in your future may not be something that will give you the instant gratification of a new car or vacation. But think about this, when the vacation is gone, all you have are the photos to remember it by. Guess what, new cars eventually become old cars and they will need to be replaced or repaired.
So what do we mean by invest in yourself? Perhaps investing in yourself is paying off a credit card or putting more money into your IRA, both are solid investments in you. Maybe we should change the catch phrase to invest in your future.
Let’s face it, when we call your tax return a windfall, it really isn’t. According to Merriam Webster a windfall is, “a piece of unexpected good fortune, typically one that involves receiving a large amount of money.” Your tax return is not good fortune, it is a refund of money that you earned, not money that you’ve found. This year, why not invest in your future and the future of your family?
According to an article from the February 2010 issue of Entrepreneur Magazine, the Great Recession spelled boom time for the Cleaning Industry Franchises. In fact, during the Great Recession 6 out of 10 of the fastest growing franchises were commercial cleaning companies. Why? Because everyone needs their trash emptied and toilet cleaned. During this same time, by conservative estimates, the United States lost 34.4 Trillion dollars in wealth. Losses to mutual funds, losses to retirement funds, IRAs and 401ks.
So this year, when you think about investing your tax refund, why not invest in a Jan-Pro Franchise? Buying a Jan-Pro Franchise is an investment that truly has no limit to your income earning potential. You can grow your franchise as large you want, based on how much work you want to put into your business.
Since 1929, the US has experienced 15 recessions all of which have caused loss of income, loss of jobs and general financial heart ache for families. This year, invest in yourself at tax time and purchase a recession proof Jan-Pro Franchise.
Kick-Start the New Year with a JAN-PRO Career Opportunity
Have you been looking for a new career opportunity or maybe just a way to earn extra money, but haven’t found the right fit? Perhaps you have always wanted to be a business owner but feel overwhelmed by the thought of start-up costs and getting your business off the ground. With JAN-PRO, you can be in business for yourself, not by yourself.
Realize your dreams and become a JAN-PRO business owner this year:
- We Find Customers. You Focus on Service. With Jan-Pro, you don’t have to do any selling. We want you to focus on providing great service, so we find all the customers for you. As the top commercial cleaning company for nearly 25 years, Jan-Pro has a strong brand reputation and a detailed set of cleaning processes, support services and standards that will help you keep clients happy.
- Gain Financial Independence. Realize your dream of financial independence with a Jan-Pro franchise. Each franchise owner determines the speed at which they grow. Start with a small number of clients and grow as you have the additional team members to support more customers.
- Be Your Own Boss. With a franchise from Jan-Pro, you will own your own business while receiving support from a Regional Master Franchisee and from a #1 nationally recognized franchise company. You’ll be supplied with the tools you need to start a successful commercial cleaning business and be mentored as you grow your business.
- No Prior Experience Necessary. You can be a very successful business owner with Jan-Pro, even without any prior business or cleaning experience. If you have the desire and drive to make a better life for your family, we can help you reach those goals.
Find out from JAN-PRO business owners how they have achieved success and fulfilled their personal financial goals. A new year can be a new beginning.
Anita Thorne, Legal Assistant by Day, JAN-PRO Franchise Owner by Night
Although Anita Thorne loved her full-time job as legal assistant at the Washington Law Firm in Charleston, S.C., she had always yearned to be a Business Owner. She wanted to be able to build a nest egg for travel that raising three children had not yet permitted her to do.
Her parents encouraged her to consider commercial cleaning which seemed like a low risk way to get started. Encouraged by another franchise owner, she made an appointment at the Mt Pleasant, S.C. JAN-PRO office with Mark Henderson, JAN-PRO Regional Director. She learned with JAN-PRO, she could continue in her day time job while working in the evening to build up her business.
So, eight years ago Anita bought a JAN-PRO Franchise for $950. Since then she has built up the business to $11,000 per month with 15 employees. She feels JAN-PRO will be a great legacy for her three grown children and one grandchild as well.
One of the things she loves about JAN-PRO is being able to call other franchise owners for advice. It’s a personal network she has found helps her solve day-to-day management issues at times. One of those has been a challenge with turnover. Rodney Collins, her mentor, has helped her to work through challenges with the employees that are part of her teams. Anita credits her success to her “state of mind, the communications with her team and the support from JAN-PRO’s Charleston Owners and Rodney Collins.”
On a typical day, Anita Thorne leaves her law firm at 5:30 and dawns her khakis, blue polo shirt and name badge to begin working for her JAN-PRO customer accounts. She uses a checklist to ensure that all the job tasks are completed. She believes it is very important to establish and maintain trust with each team member. She manages 8 of her 18 accounts which range from doctor and lawyer’s offices to property management customers and a restaurant.
Anita explains, “You have to make up your mind that you can run your own business. It’s hard work, especially in the beginning. It’s important to set a goal for yourself and work hard to achieve it. Having a personal relationship with each client is very important to success. The better relationships help you to keep them happy. “
As an example, she continues, “I just called another law firm that I’ve had for the past three years. I check in every other week to ensure that everything has been cleaned up properly. We build long term relationships with each client and we get to know them and their families.” This client recently sent her a Facebook request. “ I’m a people person and that makes the difference with my clients,” she adds.
Anita mentors two other new Owners who recently started out. A lot of new Owners don’t realize the amount of time and energy required to succeed. She stresses how important it is to understand the time commitments and to be dedicated to customer satisfaction.
Over the past couple of months Anita started having a dinner together with her team on her dime as a way to thank them for their service to their customers. It’s her way of keeping them motivated and to share in the work that they have each month.
Anita says, “I’m 47 now, but I want to be able to travel by age 60. Since I started my part-time business, I am building up to my long term goal of a business that will continue to pay dividends to me and my family. Family is my top priority. JAN-PRO helps me to reach my goals and keep my priorities in order.”
Reese McCaskill Builds His Own Business Legacy with Customer Service
Reese McCaskill found the perfect fit for his talents and personal goals with JAN-PRO of Detroit. As a first time business owner in the new Jan-Pro Detroit office, Reese saw the benefit of being one of the first franchise owners in this market. He immediately felt a strong connection to the franchise model and to both Bryan Lubaway and Jared Rothberger, the Master owners of Detroit who share his passion for customer service and communication as key success factors for growth.
Having over 13 years of experience in the automotive industry, Reese has seen his share of change and felt JAN-PRO Commercial Cleaning would be an ideal business to help him reach his financial goals to ultimately buy the home of his dreams. His father encouraged him to pursue his own business and to remember “building a business is not a sprint but a marathon”.
With that in mind Reese began looking for the team members who would be responsible for providing superior cleaning services to his customers. He realized the startup would require all his managerial skills to recruit the best folks. Reese feels it’s definitely a perk as a business owner to help others. He says, “It’s quite honesty one of the best parts of owning his own business. Also, it’s a huge benefit to leave a legacy to his three children. He looks forward to seeing his business continue on with the support of his family.
“Being your own boss makes you feel more secure,” adds Reese. “You run the show and don’t have to worry about a poor economy or having your income go down.” In July 2015 Reese started with one of the smallest plans of an FP5 he has grown his business to and FP 35 in 3 short months. His next goal is to double that revenue in the next year.
With his passion and commitment to his business, superior customer service, a strong foundation of training his staff and the support he gets from Bryan and Jared, Reese knows he will succeed with JAN-PRO.
JAN-PRO Franchise Owners Inspire Gratitude and Thanksgiving
JAN-PRO has helped Maria Teixeira build a family business over the past six years. Maria explains, “JAN-PRO takes care of everything, making my job easier.” The support Maria gets from JAN-PRO allows her to focus on keeping her customers happy so she doesn’t have to worry about finding new customers or tedious accounting work. Maria, along with her husband and granddaughter, can be business owners without the stress and hassle of going at it alone.
The JAN-PRO operations team is always willing to assist with customer communications. Maria explains, “They know that I do everything I can to make my customers happy, and they are very appreciative of that.”
“I love being able to run my business and keep my customers happy. It’s a big relief not having to worry about collecting invoices and frequent communications with the customers,” Maria says. The flexibility allows her to do little things for her customers like leave a personal note about who will be taking care of their cleaning service while she is out on vacation. Her attitude is the little things go a long way to impress customers. “It’s what keeps them loyal to your business year after year,” she says.
The Teixeira’s have built their business based on outstanding customer service. They pride themselves on having never received a complaint from any customer. Their work ethic and willingness to go the extra mile has made it possible for them to run three accounts including a hospital, an aviation company, and Cigna Fly Support. With this success, their personal financial outlook has greatly improved compared to before they began working with JAN-PRO.
JAN-PRO recognizes that ultimately it’s the people behind a business that make it successful or not. They are thankful for the partnerships they have built over the last 20 years with hard-working people like Maria and her family. When you have people who are willing to embrace the leadership, culture, and momentum that JAN-PRO offers franchise owners, the result changes lives.
For as much as the Teixeira’s are thankful to JAN-PRO for the support in building their business over the years, JAN-PRO is thankful to them for the determination and consideration they have put forth to grow a successful business.
North Carolina Military Veteran Becomes JAN-PRO Business Owner
After serving 26 years in the military, Walter London and his family, made a decision to go into business for themselves. After evaluating various franchise models and home-based business opportunities, the London’s invested in a home-based business with JAN-PRO of Raleigh, owned by Moe and Sean Hassan.
Walter is one of 800,000 military veterans who call North Carolina home. He retired from Fort Bragg’s airborne division where his training and experience aligned perfectly with the leadership skills he would need to own a JAN-PRO business.
Fort Bragg is one of the largest U.S. Army installations in the world and it is not an exaggeration to say that some of the best trained people retire from Fort Bragg with so much to offer the business world.
Walter says his “white glove” approach to cleaning is half of what you need to succeed, and the other half is the support and training that JAN-PRO provides to new business owners.
Walter’s customer service philosophy is that customers are not looking for okay service. They are looking for outstanding service. He believes that this way of thinking is what sets him and JAN-PRO apart from other commercial cleaning services.
At the start, JAN-PRO owners are extensively trained to service various industries including, medical facilities, corporate offices, and schools. Operating a JAN-PRO business means providing cleaning expertise specific to the industry as well as superior customer service. With Walter’s military experience, this level of responsibility and service are second nature.
Walter is passionate about running his own JAN-PRO franchise business. He gets the operational support, such as access to new commercial cleaning technologies and products, and he has the flexibility to build his own business too. It’s a win-win opportunity for anyone looking to start their own business.
Second Generation Immigrant Starts JAN-PRO Business Lands Planet Fitness Gyms
A second generation Cape Verde immigrant, Tony Barros watched his parents “working their tails off” to make ends meet. They had a commitment and drive to succeed. He admired their work ethic and decided he wanted to build a business for himself. He wanted to find a franchise that would give him flexibility to grow while having time do things with his six-year-old daughter.
Tony was searching online for easy start-up businesses and affordable business opportunities when he discovered JAN-PRO. He liked what he read and heard about the company so he contacted Mark Munoz, the Woburn, Massachusetts Owner, about partnership opportunities. He has learned a great deal about running a business over the past four years.
He started out doing a lot of the work himself based on JAN-PRO’s proven brand techniques and processes. Today Tony has four large Planet Fitness Gyms that he maintains. He has trained seven cleaners and manages their work seven days a week. Since the cleanliness of each gym is part of the gym manager’s compensation plan, it is essential to keep everything spotless. He inspects the gym and always responds immediately to any requests or questions from his customers. Here are several of his key suggestions for other owners.
Top success factors:
- Communication has allowed him to grow. Cleaning is the first thing everyone sees. It’s important not to take criticism personally. Listen to the customer and make sure they are happy.
- Efficiency and Prompt Responses to Questions. We get back to the customer the same night so they know they’ve been heard and they know we will get everything.
- Managing team members and keep them motivated. He’s always there for his cleaners. He wants them to enjoy coming to work and to look forward to getting paid.
Tony Barros motivates his team through encouragement and problem solving discussions about how to handle various situations with the account. He lets them know he has their back and they respect him and help deliver quality service. He gives them each a bonus on their Birthdays and at Christmas. For Tony and his cleaning crews, hard work, attention to detail and communications are a winning formula for customer satisfaction.
Phoenix Family Works Together to Build a Superstar Franchise
Seven years ago, Fernando Burruel and his wife, Delores, invested $5,000 to become JAN-PRO franchise owners after a referral from an existing franchisee. They said that the information they got from the referral has exceeded their initial idea of JAN-PRO.
Although Delores and Fernando had limited previous experience in commercial janitorial services, they have continued to grow their business from the original investment to over $20,000 billings each month. Their son, Gabriel, and his sister have become very active in the business as well.
When asked why they have been so successful, their answer was quick and immediate, “We exceed customer expectations every day,” said Fernando. “Our philosophy is simple. There is no do-it-tomorrow. We do it right, and we do it today,” said Fernando.
For Fernando and Delores, the best part of owning a JAN-PRO franchise is the ability to have a good work-life balance. They appreciate that they can run a home-based business, and when they need to, they can spend time with their family.
They also love the financial independence that their franchise has given them, and they are proud to share that with other families on their team. “No one makes minimum wage; everyone makes a good living,” said Fernando.
One of the most significant factors of their success has been the quality of service they provide to customers. They currently have ten accounts, many of which they have serviced for year, and one for over six years.
The Burruel family is responsible for one of the Phoenix office’s largest accounts. Even with this level of responsibility, they not only provide complete janitorial services for their customers, they also provide special services for other franchisees. The family also referred two other teams to become franchise owners. Dedicated to their business, they have become the “go to” back-up team in the Phoenix office.
Looking back over the last seven years and at the level of success they have achieved, Fernando and Delores are extremely grateful for the mentoring from Obed Rodriguez, General Manager of the Phoenix office. “Obed has always been willing to help us grow our business,” said Fernando.
Their advice for owning and operating a successful JAN-PRO franchise is to establish good communication with your clients, be consistent in the service you provide, and go out of your way to deliver the best quality service in the industry. “This is the definition of a superstar franchise,” said Fernando.
What to Consider When Hiring a Commercial Cleaning Company
For many, October means the end of the fiscal year, budget time, and entertaining of competitive bids. When choosing a new cleaning service it’s often very enticing to go with the least expensive provider, but it’s important to remember two famous idioms when shopping for anything: You get what you pay for and buyer beware.
When taking bids for cleaning it is always best to consider the following before making a decision:
How long has the business been in business? An established business shows that the proprietors aren’t “fly by night”. In other words, they have established a base of customers that keep their business going allowing them to stay in business. If a business is relatively new and has little history it is difficult to judge whether or not they will be in existence in the future.
How competitive is their pricing? It is usually not the best idea to deal with the lowest bidder because this is usually indicative or someone who will bid low just to win your business. A good rule of thumb -cheap commercial cleaning entails shortcuts and misses, it’s sloppy. Equally, you should be cautious of companies whose prices are too high, as these will be more difficult to budget for. It is usually a great idea to pick from a company that is comparatively priced to the competition, take 3 to 5 quotes and average them. The companies that are closest to the average from the group are the ones that should be examined more closely.
Always ask for references and verify them. Similar to interviewing someone for a job, make sure that a company you are planning on doing business with has references that check out. Just remember, once you choose a cleaning service, most have annual service agreements with a 30 day cancellation clause. Even with this clause, you still have to repeat the process of bidding out your cleaning if the service is not acceptable. Because of this, it is always best to ensure that you are dealing with a reputable company that has been cleaning other businesses. Call their references and verify that they exist and that they are happy.
What other products can they provide? Many cleaning services also offer sales of consumables. Items such as can liners, soap and paper towels. If you are purchasing these on your own, a cleaning service that buys products like these in bulk can beat your pricing and take this responsibility off your hands. A win-win when you consider cost savings, less worries and an increase in your ability to do your job.
What other services can they provide? If you want to have your carpet cleaned, you hire a carpet cleaning company. If you want to have your floor stripped and refinished you hire a floor maintenance company. If you want your windows cleaned hire a window cleaning company. Right? Wrong. Ask the companies that you want to do business with, what special services they provide. Chances are you will find that most companies perform commercial cleaning and various other services. This is called bundling and it can save you a lot of time, money and the issues of dealing with multiple service providers.
What type of training do they provide? You wouldn’t want someone that wasn’t trained how to work on cars to fix your car. In the same way, you should only have personnel who are fully trained in how to properly perform commercial cleaning to clean your office. Ask about the training that is being used by the companies that you choose. This will help to ensure that everyone that they employ knows how to properly clean your office.
At JAN-PRO, over 20 years of commercial janitorial service have allowed us to develop a vast range of positive references. Our experience in virtually every sector allows us to determine exactly where we should price our jobs to remain professional, yet competitive. JAN-PRO’s comprehensive training in general cleaning and special services allows us to provide consistent, high quality commercial janitorial services to a vast array of differing clients. With our bulk purchasing capabilities, most JAN-PRO offices can beat the pricing of traditional consumables companies.
Rodney Collins Says Hard Work Pays Off
Rodney D, Collins, South Carolina Coast JAN-PRO Franchise Owner, believes that making sacrifices has been key to his success with JAN-PRO. He says, “Being a business owner requires dedication and commitment to succeed.”
Rodney’s previous career began with Boys & Girls Clubs in Greenville, Mississippi as a Program Director. He later became the Unit Director with Boys & Girls Clubs in New Orleans where he worked his way up to CEO in Charleston, South Carolina. After retiring from his 27-year career with the non-profit organization, Rodney decided to pursue a business of his own.
With JAN-PRO’s reputation, training, and support, Rodney saw the home-based franchise opportunity as a perfect solution to becoming a business owner. With his strong work ethic and leadership skills, Rodney committed to growing his business and endeavored to help others achieve their career goals along the way as well.
Ten years ago Rodney took the step to become a JAN-PRO business owner with an initial investment of $900 and the plan to work part-time. His plan paid off. Rodney’s first account provided more revenue than his initial down payment allowing him to quickly grow the business. With JAN-PRO’s professional guidance, he has grown the business to 15 team members and $18,000 in revenue per month over the last decade. He became the third owner who invested in a franchise.
To Rodney, owning a JAN-PRO franchise has been a personal investment well worth the time, effort, and money he has put forth. With hard work, he has built a successful business where he leads a dedicated cleaning team. Although it can be a challenge managing and motivating team members to achieve their professional goals, he would never ask any team member to do a task that he hasn’t done himself. His hands-on approach has gained him respect from his cleaning team, many of whom have been with him for over 8 years.
Between growing a business and managing people, he finds the biggest challenge with owning a JAN-PRO franchise is maintaining quality standards.
Rodney points out the keys to success:
- You must have support from the franchise.
- You must be dedicated, committed to what you are doing, and disciplined in what you do.
- You must be willing to sacrifice.
“This is a business and you must be willing to sacrifice doing other things that you might like to do – like spending a day at the beach,” adds Rodney. “You must pay the price of taking care of your customer’s and not your personal preferences at times. It takes a special type of person to dedicate themselves to business ownership.”
He continues, “I’ve learned that cleaning is an art. Everyone’s approach to cleaning is different. I have expectations of every team member and can usually tell in one or two days if a new member is going to succeed.”
Rodney has always been more than willing to take the time and train new recruits. He knows what it takes to succeed in the commercial cleaning business with JAN-PRO, and he knows how to encourage people to perform at their best in this business too.